DFC Premier Support

• Unlimited Phone Support (8:00 am to 5:00 pm Central time) (See FAQ for definition of support)
• Classroom Training at DFC’s Microsoft Certified Training Center taught by a Microsoft Certified Trainer
• 2 Free Classes or Series per License and 50% off additional classes.
• Unlimited Free Attendees at DFC Customer Symposium
• Free User Groups
• SQL Server Quarterly Health Checkup
• 24x7 Access for System Down
• Monthly Account Status Review
• Annual On Site Review with Account Executive
• Remote Setup of New Databases or Test Company – 1 per year
• Remote Security & User Setup using predefined Microsoft GP roles
• Remote Year End Close Assistance - up to 2 hours of remote Year End Closing assistance.  Any additional time will be billed at the reduced hourly rate.
• Discounted consulting rate for 12 months (See FAQ for more information)
• 12 Month Lock on Consulting Rates
• Monthly or Annual Payment Option – (See FAQ for more information)
• Hardware Purchase Advisory Services – Free
• Remote Monthly Balancing Services – Discounted from the normal technical consulting rate
• Remote Payroll Processing Assistance – Discounted from the normal technical consulting rate (Includes assistance with running the payroll, running W-2’s, assist in preparation of quarterly and annual reports)

 

DFC Basic Support

• 6 Free Support Calls to DFC per year (See FAQ for definition of support)
• Classroom Training at DFC’s Microsoft Certified Training Center taught by a Microsoft Certified Trainer
• 1 Free Class or Series per License and 50% off additional classes.
• One Free Attendee per GP Dynamics License at DFC Customer Symposium
• Free User Groups
• Annual SQL Server Health Checkup
• Monthly Account Status Review
• Annual On Site Review with Account Executive
• Discounted consulting rate for 12 months (See FAQ for more information)
• 12 Month Lock on Consulting Rates
• Monthly or Annual Payment Option – (See FAQ for more information)